Cancellation Policy

At VistaLeaf Hospitality, we strive to provide flexibility for our guests while managing operational commitments. Our cancellation policy is designed to be fair and transparent.

1. Standard Stays & Packages

• 7+ Days Before Check-in: Full refund minus any applicable processing fees.
• 3 to 7 Days Before Check-in: 50% refund or option to reschedule (subject to availability and rate differences).
• Less than 3 Days Before Check-in: No refund, but a credit voucher may be issued at management discretion.
• No-Shows: 100% of the booking amount will be charged.

2. Peak Season Variations

During peak tourist seasons (e.g., May to July, December to January) and local festivals, strict non-refundable policies may apply. These will be clearly indicated during the booking process.

3. Custom Tours & Events

Custom tour packages and event bookings require a non-refundable deposit. The remainder of the payment is subject to specific contractual terms provided at the time of booking.

4. Refund Processing

Approved refunds will be processed back to the original method of payment within 7-10 business days.

5. How to Cancel

To initiate a cancellation, please log in to your account and manage your bookings, or contact our support desk directly at infovistaleafhospitality@gmail.com with your booking reference.